Employer FAQ

I am an employer and I wish to advertise a job vacancy. Where do I start?
How can I edit my employer profile?
How much does it cost to post a job?
Do you take credit card payments? If so what cards do you accept?
Is the site safe for me to enter my credit card information?
How can I obtain a receipt?
Why was my credit card payment declined?
What are your alternative payment methods?
What should I include in my job posting?
How can I edit a current job posting?
How do I post my job in more than one location?
I work for an advertising agency and I am posting a job for my client. How should I proceed?
How can applicants apply directly on my company website?
I have forgotten my password?
The job role/sector I am recruiting for is not listed. Can it be added?
I only want to receive applications from candidates who have the right to work in the country where the job is located. What do I need to do?
How can I renew an expired posting?
How can I add another user to my account?
How can I remove a user from our company account?
How can I use the Resume Search?

 

I am an employer and I wish to advertise a job vacancy. Where do I start?

Please visit https://employers-neurojobs.sfn.org/ and click ‘Create an account’ on the top right to start advertising your job vacancies.

 

How can I edit my employer profile?

  • Sign in to your Employer account.
  • Click your company name on the top right, to manage your company profile.
  • Go to ‘Company Profile’, edit your information and click ‘Save Details’.
  • Once the changes are made and submitted, they will appear online within 30 minutes.

 

How much does it cost to post a job? 

Please visit our Posting Solutions page here

 

Do you take credit card payments? If so what cards do you accept?

Yes, through our online self-service. However, we cannot take card payments over the telephone. The site accepts Visa, MasterCard, and American Express.
 

Is the site safe for me to enter my credit card information?

Yes, the site is secure. The credit card information is submitted through an encrypted server.

 

How can I obtain a receipt?

A receipt is emailed immediately to the billing contact when a credit card payment is processed. You may also print or email a copy of the receipt from the confirmation page that is displayed when you complete a posting. Or please email neurojobs@wiley.com or call Americas +1 978 609 4215; Europe, Middle East, and Africa +44 1243 772041; Asia Pacific +61 3 92743 162

 

Why was my credit card payment declined?

If your credit card payment was declined, please double-check that you have entered the correct information, that the address you have entered is the one which is registered with the card, and that the transaction is within your credit limit. If this does not resolve your issue, please email neurojobs@wiley.com for assistance.

 

What are your alternative payment methods?

We can send you an invoice with payment due 30 days after the invoice date. We will need a PO number from you before any jobs can be posted.

 

What should I include in my job posting? 

The journey to finding the right candidate starts with a well-written job description. The better your description of the role, the better your chance of finding the perfect candidate. 

Your job posting should include the following:

  • A job title – avoid using internal terms and acronyms, use a title that is generic but relevant, bearing in mind that candidates use keywords to search roles.
  • The job’s location – be specific where possible, as candidates filter based on location.
  • Required skills and qualifications.
  • Information about your company and its culture.
  • Key areas of responsibility.
  • Information about the teams and people that the candidate can expect to work with regularly.
  • Contract type and working hours – if the role allows for flexible and remote working include this information, as it may spell the difference between whether the candidate applies for the role in your organization over another.
  • Salary band and any exciting benefits.

 

How can I edit a current job posting?

To edit your job, please email neurojobs@wiley.com or call Americas +1 978 609 4215; Europe, Middle East, and Africa +44 1243 772041; Asia Pacific +61 3 92743 162

 

How do I post my job in more than one location?

You may select up to two locations for your job. Please note that your choice will determine how your job is listed within the location search. The more specific you are with the location, the more job seekers will see your advertisement. You may select your country if it’s a nationwide posting.

 

I work for an advertising agency and I am posting a job for my client. How should I proceed?

  • To begin, email neurojobs@wiley.com or call Americas +1 978 609 4215; Europe, Middle East, and Africa +44 1243 772041; Asia Pacific +61 3 92743 162 to request agency pricing
  • When you are ready to post, create an Employer account and select your preferred job posting package
  • Next, complete the job posting form and upload your client’s logo. On the job details page, enter your client’s company name in ‘Alternate employer name”
  • Alternately, you can contact us using the email address or phone numbers above and we can post the job for your client

 

How can applicants apply directly on my company website?

You will have an option during the job posting process to select how you would like to receive applications.

Under ‘Applications’ please select ‘Via a company website’ and enter your external redirect website link.

 

I have forgotten my password?

  • Go to this page: https://employers-neurojobs.sfn.org/account-forgotten-password/
  • Enter the email address that you used to create the account.
  • You will then receive an email with instructions to reset your password. If the email does not arrive in your inbox after a few minutes, please check your junk items folder.

 

The job role/sector I am recruiting for is not listed. Can it be added?

If the job role/sector you are recruiting for is not listed you can make a request by sending email to neurojobs@wiley.com. Please note it may take a while before we can update it, so an alternative close match should be used in the interim.

 

I only want to receive applications from candidates who have the right to work in the country where the job is located. What do I need to do?

We can set filter question(s) to check an applicant’s eligibility for applying for a job role in another country. This will help to prevent applications from non-eligible candidates. Please email neurojobs@wiley.com with the subject header “Job application filter questions” with your company name and contact number and we will get back to you.

 

How can I renew an expired posting?

  • Sign in to your Employer account.
  • Click ‘Your jobs’ and you will see a list of your active jobs.
  • Go to ‘Status’ and select ‘Expired’ and you will see a list of your expired jobs.
  • Select the job that you would like to renew and click ‘Repost’.
  • Go through and renew your job information if needed, click ‘Save and continue’.
  • Click ‘Go straight to cart’ to checkout.

 

How can I add another user to my account?

  • Sign in to your Employer account.
  • Click your company name on the top right to manage your company profile.
  • Go to ‘Company users’ and click ‘Add new user’.
  • Enter the required user information and login credentials for your new user.
  • Click ‘Save’ to create the new user.
  • Share the login credentials with the new user, who will then be prompted to change their password the first time that they login.

 

How can I remove a user from our company account?

To remove a user from your account, email neurojobs@wiley.com with the user's email address. Please also provide your contact details so the removal can be verified.

 

How can I use the Resume Search?

Once you have purchased a package with resume access, click on the “Resume Search” on the navigation bar. You will have an option to do a simple keyword search or use the ‘Advanced Search’ function.